Shipment tracking
FULFILLMENT

You sell. We prepare and dispatch your orders.

Item picking, packing, dispatch and returns connected through an agreed workflow. Fulfillment support for online stores and business clients.

Request a proposal How it works
WHAT IS FULFILLMENT

The operations behind every order.

Fulfillment connects order processing, item picking, packing, dispatch and returns. Your team manages sales while we organise the agreed steps to a ready parcel.

Goods are stored and recorded in the warehouse. Fulfillment uses that stock for daily order preparation, item checking and delivery handover.

Explore warehousing
Warehouse team member preparing items in a box
People behind every prepared parcel.
Handheld terminal beside warehouse documents
FULFILLMENTFrom item
to parcel.Picking · checking · dispatch
FROM GOODS TO CUSTOMER

One order.
A clear path.

Each step has a purpose: the right items, prepared, packed and dispatched as agreed.

Receiving palletised goods at the warehouse entrance
Receiving and records
01 / 03

Goods and orders.

  1. 01

    Goods receipt

    We check and record incoming goods. Items are allocated to storage locations with an overview of available stock.

  2. 02

    Order receipt

    Orders arrive through the agreed channel. We check the details needed for item picking, packing and delivery.

Warehouse operator checking an item with a handheld terminal
Picking, checking and packing
02 / 03

Parcel preparation.

  1. 03

    Order picking

    We pick items according to each order and check quantities before parcel preparation.

  2. 04

    Checking and packing

    We pack and label goods according to agreed item protection and packaging requirements.

Goods area with city labels for organising dispatch
Dispatch, delivery and returns
03 / 03

The journey to the customer.

  1. 05

    Dispatch and delivery

    Prepared parcels are handed over for delivery with shipment tracking details.

  2. 06

    Returns handling

    We record and inspect returned goods. Next steps and stock status follow your requirements.

WHAT WE HANDLE

Picking, packing
and dispatch.

We align the service scope with your items, sales channels and parcel preparation requirements.

01

Item preparation

Goods picking and checking for individual and business orders.

02

Packing and labelling

Packaging, goods protection and labels aligned with the agreed workflow.

03

Dispatch coordination

Connecting prepared orders with delivery and shipment tracking.

04

Returns records

Checking returned items and agreeing on their next steps.

Special packaging, additional labels and product sets are discussed on request before starting.

PORTAL AND DATA EXCHANGE

Stock, orders
and delivery connected.

WMS records connect goods and storage locations with order preparation. We agree with your team on the stock visibility, statuses and reports needed for daily operations.

Order submission and API data exchange are agreed according to your business system and technical capabilities.

Client portal
Workstation for warehouse data processing
DATA FOLLOWS GOODSEvery item.
Every step.
StockOrder statusesReports

Access and data exchange are defined through the agreed workflow.

NTC team member beside boxes in a delivery van
Connecting prepared parcels with delivery.
DELIVERY AND RETURNS

After packing,
we keep things moving.

We connect fulfillment with NTC Express delivery and shipment tracking. Dispatch, cash on delivery and failed delivery handling follow agreed terms.

Returns are part of the process.

We record and inspect returned goods. Restocking or other handling follows your requirements.

More about Express delivery
WHO IT IS FOR

As sales grow,
operations follow.

For businesses that need organised preparation of individual or business orders.

01

Online stores

When daily parcel preparation takes time away from sales and store growth.

02

Multiple sales channels

When orders arrive from online sales, stores and other channels that need coordination.

03

Business clients

When goods need preparation according to orders from business customers and partners.

GETTING STARTED

From the first conversation
to the first order.

  1. 01

    Understanding your needs

    Items, order volumes, sales channels and expectations.

  2. 02

    Workflow and proposal

    Packing, dispatch, returns and service scope.

  3. 03

    Goods and data

    Stock receipt, item details and order submission.

  4. 04

    First orders

    Workflow checking and aligning daily processing.

FREQUENTLY ASKED QUESTIONS

Before the
first order.

The basics for planning our collaboration. Detailed terms are defined in the proposal and service agreement.

How is pricing determined?

We prepare a proposal based on your goods, number of items, order volume, packing and delivery requirements. The proposal defines the service scope and billing method.

Is there a minimum order volume?

We agree on terms after reviewing your product range and expected volume. Include an estimated monthly order count in your enquiry.

How do we submit orders?

We agree on order submission and data exchange with your team. API integration with your business system depends on your needs and technical capabilities.

Who provides packaging?

We define packaging type, procurement and packing requirements before starting. Include any special requirements in your enquiry.

How do we track goods and orders?

Goods records are maintained in WMS. We agree on stock visibility, statuses, reports and portal access as part of the workflow.

What happens to returned goods?

We record returns and inspect the goods. Restocking or other handling follows the agreed client requirements.

How long does order preparation take?

Processing times and delivery handover are defined according to volume, goods and workflow. Exact terms are set out in the service agreement.

What goods do you accept?

Tell us about your goods, dimensions, packaging and special storage conditions. Our team will check suitability and propose an appropriate workflow.

YOUR NEXT STEP

Let’s talk about
your orders.

Send us the basics about your business. Our team will work with you to define the workflow and prepare a fulfillment proposal.

Request a proposal +382 40 200 700